TERMS AND CONDITIONS
POINT OF SALE
To all our valued clients,
We are La Grange Interiors (Pty)Ltd, Registration Number:2002/012822/07.
Our physical addresses are:
• 69 Kramer Road, Kramerville, 2090
• Woodstock Quarter, 187 Sir Lowry Road, Woodstock, 7915
We would like to point out a few guidelines in order for us to offer you the best possible service and avoid any misunderstandings.
All approvals may only be taken with full payment on a Credit card or via EFT, and are valid for 48 hours. Should we not hear from you after this time and the goods are not returned, we will consider the goods sold and process the payment. No refunds will be issued on processed payments.
Please check all goods before leaving the shop, damaged goods returned will be charged for. We contract out all our deliveries, so should you require us to deliver or collect your appro, a transport fee will be applicable.
Goods returned from an Approval will be refunded with the same method is was paid.
Kindly enquire that collections can take place within the 48hrs or the onus will be on you to ensure goods are returned to the store within the require time frame.
Goods may be reserved for 48 hours, after this time should we not hear from you the reserve will be cancelled without further notification and the goods will be available for sale.
If during the reserve period another client wishes to acquire the said goods a staff member will contact you with the offer to purchase and take payment for the items. Should you not be willing or able to pay for the goods, the reserved items will be released and sold.
Methods of Payments
Terms of payment are COD. Once goods have been invoiced, payment is required within 48 hours. If payment or proof of payment is not received within given timeframe your invoice will be cancelled and goods will be available for sale.
Full payment of the price and delivery charges (where applicable) is required prior to products being delivered to or collected by the customer.
We accept the following means of payment:
Please note that until such time as payment has been made in full, the goods remain the property of La Grange Interiors.
The customer will be provided with a quotation for all made to order products and back orders. It is the customer’s responsibility to verify the correctness of all information on the quotation
A 50% deposit is required on all custom orders, which is subject to forfeit if the order is cancelled by the client at any time. The balance is due prior to delivery or collection of goods.
No “made to order” items will be exchanged or refunded.
Lead time for special orders depends on the product and its availability; the anticipated lead time will be stated on the invoice. It is acknowledged that products that are subject to special orders may differ from samples due to hand making processes.
Return, Exchange and Store Credits
Goods purchased may only be returned or exchanged within 14 days, in its original condition and accompanied by an original Tax Invoice. No refunds will be given; a Credit Note will be issued.
All valid claims are subject to assessment and decisions are made at the discretion of the Store Manager.
Exchange or return of any item does not apply when there is appearance of wear and tear, associated with domestic use as usage/treatment in the customer’s environment.
Leather and timber products may have natural markings and colour variations due to the nature of the product. These are the characteristics of a natural product and not defects or signs of damage.
No “made to order” items will be exchanged or refunded.
Product Assembled by the Customer
La Grange Interiors will not be liable for any damage to the product or personal injury where the product is purchased unassembled.
Delivery & Collections
No deliveries or collections will be scheduled until the payment for the product has been settled in full. All transportation charges, delivery and collection of items incurred will be for the customer’s account.
The customer is required to inspect products on delivery and the person taking receipt of goods will be required to sign a proof of delivery. Unless indicated to the contrary on the Delivery/Collection Note, it is deemed that the product has been delivered and received in good condition.
Deliveries may be arranged on any week day between the hours of 10h00 and 16h00. No deliveries will be made during weekends or public holidays. Should a special delivery be requested, an additional levy on the full delivery fee will be charged. Reasonable endeavours will be made to deliver the product on the arranged time and date.
Circumstances that are unforeseen or beyond our control may result in changes to the agreed delivery date and time of which the customer will be telephonically informed and alternative arrangements will be made.
The customer must ensure that the place of delivery is accessible; that the product delivered can fit into lifts, staircases or through doors and that all the relevant areas have been cleared prior to delivery. No products will be hoisted over balconies or through windows. Should hoisting be required, the customer will arrange this at his own cost. The customer accepts the risk of all damages that may occur.
Any additional delivery costs due to access problems or failed deliveries caused by client will be for the customer’s account.
La Grange Interiors will not be held liable for loss or damage to goods transported using other delivery services.
La Grange Interiors does not offer storage facilities. In event of a purchase not being collected or delivered within 10 days after the customer has been notified that it is available for collection or delivery a storage fee of R50 per day will be charged for the customer’s account. This storage fee must be settled in full prior to the delivery and release of the product.